Performance Analytics • Customer Insights • Data Storytelling
Most teams don’t struggle with data - they struggle with making sense of it. My journey into data analytics began through ExploreAI in 2023, where I learned to transform raw data into structured, actionable insights.
Through my experience at BCX and my current role at Openserve (Telkom), I’ve worked closely with sales and operational data, building dashboards that highlight performance trends, risks, and opportunities for improvement.
I leveraged data to identify operational gaps, delivering insights that contributed to a 20% reduction in opportunity loss rate and a 47.49% closed-won rate.
Analyzed subscription billing, churn, and revenue performance to identify drivers of opportunity loss and improve customer retention and sales funnel visibility.
Dashboard analyzing trends in won vs lost opportunities for sales optimization.
Visualizing energy metrics and grid performance trends for stakeholder reporting.